The guarantee keeps us accountable to finding you great tenants so you can be confident we’ll get the result you need. If you're not happy with your tenant, we'll find your next one free. We'll only recommend an application that we believe will be a good tenant for you and your property (see next question -  What is a good tenant?).

Someone who always pays rent on time, looks after the property and abides by all other terms of the lease and legislation, including the peace and privacy of neighbours. In addition, a good tenant makes managing the property effortless, meaning they have these essential traits; honest and upfront, responsive, accommodating, reliable and self-sufficient. A good tenant is also contextual to the property and manager/homeowner. A good tenant for your property is not necessarily a good tenant for another property. Why? The rent amount may be different, meaning the ability to afford the rent requirements of the applicants will change. Or maybe you’re planning to knock the property down in the future; this would mean you’re less worried about the tenant looking after the property, but you would prioritise on-time rent payments and easier access to the property (builders etc.). That’s just the tip of the iceberg. We consider all this and more when recommending an application.

You have complete transparency and power over everything; however, the big decisions are the rent amount we advertise your property for and eventually what we lease your property for (usually what you advertise at). The other big decision is which application you want to approve. You’ll get to see all the applications and our recommendations for each one. Other than these two big decisions, there are a few others in the lease you’ll want to be across, E.G., the lease length and start date. Rest assured, we’ll be asking you for your preferences upfront to ensure we attract the right tenant to get your desired lease terms. Of course, you’ll also sign the lease before it’s complete.

The first thing you need to do is scroll back up and click on Get Started :)

Ultimately you don’t need to do anything; this is a full leasing service; it’s effortless for you; we do all the work. However, if you have an existing tenant in your property, we may need to contact them to arrange inspections and potentially work through move-in/out dates to reduce vacancy for you. We can also facilitate the switch from your current agent if you have one. Other than that, we need your co-operation to ensure the property is ready to go - cleaned and well maintained are the big ones, so we attract and convert the highest quality tenant for your property.

Usually, we can start the next business day because we know how critical this period is to get started quickly. In Victoria, tenants can give 28 days notice to vacate (in a month-to-month lease), so we need to act promptly to reduce vacancy. Or suppose you’re looking at purchasing an investment property or renting out your existing home. In that case, you should book us in early to avoid any delays when there is a higher demand for tenants.

Yes, absolutely, many self-managed landlords need help finding tenants but want to take care of the ongoing management themselves, and that’s not a problem; however, we recommend using our management platform to automate the ongoing management process to save you time. It’s entirely up to you.

Great! As long as they are of good quality, we can use them, and you don’t need to pay to get photos. Click Get Started above, and we’ll get them from you soon. Please note that if you have recently purchased a property, we could use those photos on the sales ad as long as we have permission from the agent or vendor (whoever owns the images). Talk to us if this is the case.

Most definitely. If you’re looking to purchase an investment property or purchase your next home and want to rent out your current home, let us know - the sooner, the better to advise you. For example, if you’re purchasing an investment property, we recommend getting access to the property before settlement (to reduce vacancy) by having a clause written into the Contract of Sale.

If you get us started two months (or more) before the property is available for a tenant to move in, we will reduce our fee from $799 to $699. This allows us time to get organised in advance and reduces the vacancy risk for you.